Claims Processing Agent (Vendor & Shipping Specialist)

Role Overview:

The Claims Processing Agent is responsible for handling vendor and shipping claims through the company’s CRM tool. This includes managing claims with USA-based product vendors/manufacturers and the company’s main shipping carriers (UPS, DHL, FedEx). The agent ensures claims are accurately documented, verified, and resolved efficiently, acting as the primary bridge between vendors, carriers, internal teams (including Warehouse), and stakeholders. The role drives claims to settlement and closure while maintaining compliance, supporting process improvements, and reducing backlog.

Key Responsibilities

Claim Review & Verification

• Receive, inspect, and log claim submissions for accuracy, policy adherence, and required supporting documents.
• Ensure all case details are complete before submission (attachments, notes, vendor responses).

Vendor & Carrier Follow-Up

• Partner with USA-based product vendors/manufacturers and shipping carriers (UPS, DHL, FedEx) to obtain documentation, confirm progress, and resolve discrepancies.
• Request and track credit memos for approved claims.
• Escalate unresolved or delayed claims to the supervisor.

Status Tracking & CRM Management

• Monitor claim status daily and update progress in the CRM system.
• Maintain a clean backlog by closing or clarifying outdated cases.
• Provide real-time updates on pending or stalled files.

Cross-Functional Collaboration

• Work with Sales, Customer Support, and Warehouse teams to collect photos of damaged products, delivery evidence, or other supporting documentation.
• Coordinate with internal departments to validate claim accuracy and completeness.

Root Cause Analysis & Reporting

• Investigate recurring claim issues and identify patterns.
• Document findings and propose corrective actions to reduce future claims.
• Track KPIs related to open claim amounts and resolution times.
• Prepare weekly summaries of claim progress and vendor/carrier performance.
• Use reporting tools to structure, analyze, and present claim data clearly.

File Closure & Compliance

• Verify that final payments, releases, and vendor/carrier invoices match approved amounts before closure.
• Keep detailed, audit-ready notes and records in accordance with company policies and industry regulations.

Qualifications

Experience: 1+ years in claims processing, vendor coordination, or shipping administration.

Skills:

• Strong attention to detail and accuracy in documentation.
• Effective communication skills for vendor, carrier, and warehouse followups.
• Experience with CRM tools and reporting systems.
• Analytical mindset with problem-solving skills.
• Ability to manage deadlines and prioritize multiple cases in a high-volume environment.

Why Join Our Team?

• Competitive Salary: Plus an additional 1500 MDL for taxi reimbursement.
• Paid Training: Start your journey with us fully prepared.
• Official Employment: Full social benefits and a 100% official salary.