Customer Support Specialist

Welcome to Dyninno, a San Francisco-based group of companies that has been providing top-notch products and services in finance, travel, and entertainment across 50 markets since 2004. In 2024 Dyninno proudly celebrates its 20th anniversary. Our passion for excellence has taken us far and wide, and we now have a team of over 5,400 professionals working from offices in the USA, UK, Colombia, Latvia, Moldova, Romania, Turkey, Uzbekistan, Egypt, and the Philippines.

Our multinational and multicultural family is united by a shared goal of changing lives and making dreams come true. Our corporate culture is all about creating a positive, nurturing environment where people can grow and thrive, and we’re always looking for like-minded individuals to join us on this incredible journey.

As our business continues to grow, we are looking for a Customer Support Specialist for one of the Fintech business divisions of the Dyninno Group.

Position Summary:
We are looking for a motivated and enthusiastic Customer Support Specialist to join our growing team. In this role, you will play a key part in delivering an excellent customer experience, building strong client relationships, and ensuring customer satisfaction throughout the customer journey.
This position is ideal for someone who enjoys helping people, thrives in a dynamic environment, and is committed to providing high-quality support while contributing to continuous process improvement

Responsibilities:

• Handle customer inquiries, requests, and follow-ups in a professional and timely manner, ensuring clients receive clear and helpful assistance.
• Maintain positive relationships with customers through regular communication, understanding their needs, and providing support throughout their journey.
• Investigate customer concerns, coordinate with relevant internal teams, and ensure requests are followed through until resolution.
• Identify opportunities to improve customer interactions, collect feedback, and contribute to creating better support processes.
• Maintain accurate customer records, update communication history, and ensure all relevant information is properly documented in CRM systems.
• Reach out to potential clients to provide accurate information about our company, services, and solutions, answer initial questions, and help build new business relationships.
• Track key support metrics, prepare regular reports, and help analyze customer-related data to identify trends and areas for improvement.

Qualifications:

• Understanding of B2B customer interactions and business processes, with an interest in developing client relationship and commercial skills.
• Experience in customer support, client communication, or other business-facing roles, with the ability to understand customer needs and provide tailored solutions.
• Strong verbal and written communication skills.
• Organized and detail-oriented approach to tasks, communication, and follow-ups.
• Comfortable using tools like email, Excel, and CRM software.
• Energetic, proactive, and eager to contribute to a collaborative team.
• Ability to adapt to a dynamic, fast-paced work environment.
• Analytical mindset with the ability to work with basic business or market data.
• Languages: English (mandatory), Russian (preferred).

Benefits:

• Full time employment and social benefits in IT-park company;
• A collaborative, multicultural, and inclusive work environment that values creativity, initiative, and teamwork;
• The opportunity to work alongside a diverse team of industry experts and thought leaders;
• A competitive salary package aligned with your experience and performance;
• Ongoing opportunities for professional growth and skill development through different hands-on projects;
• A modern office located in the heart of the Buiucani district in Chisinau, fully equipped with all essential facilities and dedicated relaxation areas, coffee, water & fruits for your well-being;
• Flexibility through a hybrid work model available after the probation period.

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c.tibirnac@multipass.co