Dispatcher/Track & Trace Specialist (US Market, Remote)

About Ten8
Ten8 is an AI-driven IT company building advanced Voice AI agents and automation tools for the US freight brokerage industry. Our technology helps logistics companies automate carrier communication, rate negotiations, and load management. We are looking for a Track & Trace Specialist to monitor active shipments, communicate with drivers, and ensure smooth load execution across the US freight network. This role focuses on load monitoring, driver communication, and issue resolution, especially during evening or weekend hours.

Work Schedule:
- Saturday 11 pm EST - 11 am EST, Sunday 11 am EST - 8 am EST (night shift)
- The ability to consistently work during this schedule is required.

Key Responsibilities:
- Monitor active loads and track shipment progress
- Communicate with drivers to confirm pickup and delivery status
- Provide regular load status updates in company systems
- Handle after-hours operational issues and escalate when needed
- Ensure proper documentation and compliance (BOL, POD, load details)
- Maintain accurate records of shipment updates
- Assist with resolving delays, driver issues, and operational problems
- Coordinate with internal team members when issues arise

Requirements:
- Experience in US freight brokerage operations (Track & Trace, Dispatcher, or Carrier Sales
support)
- Strong communication skills when working with drivers and carriers
- Understanding of freight load lifecycle (pickup → delivery → POD)
- Ability to manage multiple loads simultaneously
- Strong attention to detail and responsibility
- Ability to work evening or weekend shifts
- English proficiency required
- Experience with load boards or TMS systems is a plus

What We Offer:
- Remote work
- Stable workload in the US freight market
- Work inside an innovative logistics technology company
- Opportunity to grow into operations or brokerage roles
- Work with a team experienced in US logistics and AI technology

E-mail: ilya@ten8.ai