Debt Collector / Debt Collection Specialist, Chisinau

Our client is an international transport and logistics company with many years of industry experience, a fleet of over 1,500 trucks, and offices across several European countries. The company offers stable employment in an international environment, opportunities for professional development, and excellent working conditions.
Due to business expansion, the company is looking for a Debt Collection Specialist to join its team.

Key Responsibilities

• Make outbound calls to customers regarding overdue payments, handle inbound inquiries, and send payment reminders and collection letters.
• Communicate with customers to understand the reasons for payment delays and agree on appropriate repayment terms and schedules.
• Follow up on payment commitments and regularly monitor outstanding balances.
• Maintain and update database records accurately and promptly following customer interactions, including payment promises and disputes.
• Resolve payment-related issues, conduct negotiations, and identify effective solutions in challenging situations.
• Ensure accurate record-keeping and compliance with established deadlines and internal procedures.

Candidate Requirements

• Higher education in Finance, Accounting, or a related field.
• 1–2+ years of experience in debt collection, accounts receivable, collections, or a similar position. 
• Advanced English proficiency, with strong written and spoken communication skills.
• Good command of Romanian and Russian.
• Strong communication and negotiation skills, with the ability to resolve disputes and challenging situations.
• Ability to communicate with customers in a firm yet diplomatic and professional manner.
• Patience, resilience, professional phone etiquette, and a high level of ethical integrity.
• Strong attention to detail, organizational skills, and the ability to manage a high volume of information, meet deadlines, and achieve objectives.
• Advanced computer skills, including proficiency in Microsoft Word and Excel.

What the Company Offers

• Stable employment with an international company and an established network of offices across Europe.
• A friendly working environment and excellent working conditions.
• Office location: Buiucani district, Chișinău.
• Flexible working schedule: choose between 8:00 AM–5:00 PM or 9:00 AM–6:00 PM.
• Opportunities for professional growth, individual training programs, and foreign language courses.
• Partial reimbursement for gym memberships or other physical activities.
• Up Dejun lunch card.
• Corporate events and celebrations.
• Support during the onboarding period and a special welcome package for new employees.
• The opportunity to collaborate with international teams and share professional knowledge and experience.

Interested in This Opportunity?
If you have experience in accounts receivable or debt collection, are confident in your English communication skills, and can conduct professional negotiations with customers, send your CV to dopomoga.staffing@gmail.com or call us at +373 782 08 500.