- Salariu
- Salariu nespecificat
- Oraș
- Chișinău, Sculeanca
- Adresa
- str. Calea Ieșilor 8
- Posibil fără experiență
- Full-time
- Superioare
- În locația angajatorului
Orange Systems is the IT hub of Orange Moldova. An IT park resident, with over 900 employees, that delivers advanced IT solutions, enhancing a wide range of activities and full cycle development, impacting millions of customers across Europe.
Orange Systems is looking for a new colleague to fill in the position of Back Office Agent (German) to work with our International Partners.
The role will be responsible to deliver excellent service by treating efficiently and in a proactive way all kinds of customer requests within the Connectivity area.
what you will be doing:
- Perform customer onboarding activities for an international partner:
- Connectivity products entry, activation, adjustment, and cease
- Case management (WOH, Clarify, oneSalesforce)
- Ad-hoc tasks (project-based, migrations, reports, clean-ups, etc.)
- Identify process errors and ensure seamless service delivery (including trouble shooting)
- Maintain and continuously improve the set individual objectives and to respect the defined SLAs of the performed activities
- Identify and propose continuous improvements and initiatives for the working process with the aim to increase the KPIs, decrease the AHT, automatization of the task etc.
- Ensure fast response to stakeholders’ enquiries and timely feedback and maintain a good interpersonal communication
what we are looking for:
- University Degree, preferably in a technical field
- Proficiency in English, written and spoken; German - basic knowledge
- Good computer skills (MS Office): good command of Excel and Word
- Self-organized and with a high sense of responsibility
- Focused on details, reliable and flexible
- With strong analytical and synthetic skills
- Good team player
what's in it for you:
- international environment and guaranteed life-work balance
- a unique learning experience in our company
- working experience with great potential for growth
- competitive salary
- benefits and compensations
We invite you to join Orange for a unique learning and working experience, with great potential for growth in an innovative environment.
If you share the same views, please send us your CV today. We will be happy to welcome you into a young and dynamic team!
Working for Orange is one of a kind experience. Come check it out!
Orange Systems
https://systems.orange.md/
8, Calea Iesilor street, Chişinău, Moldova